OnPay vs Gusto (2024 Comparison) – Forbes Advisor – Technologist

The best way to compare OnPay vs. Gusto is to take a side-by-side look at what each has to offer.

International Payroll

Gusto’s global payroll feature lets you hire employees in over 75 countries. You can pay them in their local currency as well as make sure you’re compliant with all local employment and tax laws.

Unfortunately, OnPay doesn’t have global payroll capabilities. But it does allow you to hire employees in all 50 states.

Industry-Specific Payroll Services

Certain industries have different pay scales and pay laws that can be difficult to track. For example, restaurants hiring tipped employees have to calculate both wages and tip splits. Luckily, both of these solutions can handle a wide variety of professions.

Gusto has the upper hand here, as it has specific solutions for a larger number of industries. However, OnPay offers support for farms and agriculture, which Gusto doesn’t offer. OnPay will even file Form 943 on your behalf, and you’ll only be charged for active workers, not seasonal ones.

Benefits Integration

Both Gusto and OnPay offer a wide range of typical employer benefits. They each act as a broker for most major providers and then automatically deduct premiums from payroll. If you already have a health insurance plan you’d like to keep, Gusto can integrate it into your new payroll system. To simplify things if you’re looking for a quote, OnPay can automatically pull your employee census data.

Payroll Reports

Payroll reports help you stay compliant with local and federal regulations, and luckily, both OnPay and Gusto have good reporting. OnPay’s custom reporting tool lets you curate over 50 data points, or you can use its dozens of pre-built reports to keep things simple. Gusto offers a similar feature that can help you identify hidden tax credits, track workforce costs and even send out employee surveys.

Customer Support

Customer support is pretty similar between the two companies. OnPay is available between 9 a.m. to 8 p.m. ET Monday through Friday, while Gusto operates between 8 a.m. to 8 p.m. ET Monday through Friday. You can reach either through phone, live chat or email/support tickets.