Best VoIP Service Providers for Business – Technologist

Hey, businessmen! Hope you are doing well!

The majority of companies are adopting advanced ways of living because of the increased convenience of emerging technologies. Here is another miracle of technology named Voice Over Internet Protocol (VoIP), which is basically a cloud service. It enables businesses to accept calls over the Internet.

If you are also facing such concern while having calls on the internet, then you should adopt the best VoIP service. Here, I have compiled a list of the best VoIP service providers for business that will meet your business goals.

Let’s Start!

Voice over Internet Protocol (VoIP) services use an IP network to transmit phone calls without connecting to an additional telephone network. As experts say, this is a modern form of PBX (private branch exchange or private box exchange), a wide term in private telephone network companies.

They offer a number of services in various types, such as cloud PBX, hosted PBX, and virtual or cloud based PBX. Different VoIP providers allow users to assemble calls utilizing a solution called softphone or personal cell phone, either instead or in addition to a traditional PBX.

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Here are some of the best VoIP service providers.

1- Zendesk

Zendesk’s associated voice software offers a seamless solution for customizing phone support, regardless of the size or complexity of your operations. With its cloud-based voice solution, businesses can start taking calls on the Internet immediately without any hassle.

The pay-per-minute feature reduces overhead costs, making it cost-effective for your team. It provides phone support from the same platform you use to manage other support channels, ensuring a connected customer experience.

Features

• Call button for Website
• Routing
• Recording and Monitoring
• Unified Conversation
• Real-time Analytics

Pricing Plan

• Suite Team: $55/month 
• Suite Growth: $89/month 
• Suite Professional: $115/month
• Suite Enterprise: Talk to Sales Team

2- RingCentral

RingCentral offers a competitive pricing structure along with an extensive range of VoIP features. The entry-level plan, Core, caters to up to 20 users and comes with toll-free numbers and unlimited calls within the U.S. and Canada.

It also includes useful features like voicemail-to-text, team messaging, and document sharing. Further, the Advanced and Ultra plans offer additional functionalities like barge, whisper, and real-time analytics for larger enterprises.

Features

• Call button for website
• Routing
• Recording and Monitoring 
• IVR

Pricing Plan

• Core: $30/month
• Advanced: $35/month
• Ultra: $45/month

3- Nextiva

Nextiva offers cloud-based VoIP phone services with an impressive 99.99 percent uptime that secures communication reliably. In addition to traditional VoIP services, it provides video messaging and conferencing features for a comprehensive communication experience.

Business’s innovative Call Flow Builder allows easy mapping of call routing flows using a simple drag-and-drop tool. Recording and real-time call tracking features facilitate agent performance trend identification or quality assurance. This dedicated 24/7 support team is readily available to assist users in case of any issues.

Features

• Recording and Monitoring 
• Routing
• Call button for website
• IVR
• Reporting

Pricing Plan

• Digital: $25/month
• Core: $30/month
• Engage: $50/month
• Power Suite: $75/month

4- 8×8

8×8 business VoIP service offers a bundle of features supported by user-friendly apps for mobile devices and desktops. It provides businesses with communication service features to have chat capabilities, voice, and video that promote seamless collaboration.

Sales teams can enhance business productivity with a unified app that likes document sharing and team messaging. It offers contact center plans for more advanced functionalities, allowing access to skills-based routing, CRM integrations, IVR, and more.

Features

• Recording and Monitoring 
• Routing
• IVR
• Reporting

Pricing Plan

• X2: Talk to Sales Team
• X4: Talk to Sales Team
• X6: Talk to Sales Team
• X7: Talk to Sales Team
• X8: Talk to Sales Team

5- Ooma

Ooma offers a highly versatile business VoIP system equipped to deploy a wide range of features required in a contact center. By bringing users together on a unified platform, it boosts collaboration between different departments. With a desktop and a mobile app, team members can efficiently manage and make calls and voicemails.

This standout feature is its cloud platform, designed specifically for outbound and inbound call centers. It provides comprehensive reporting on agent call metrics, efficient call queue management, and intelligent routing for inbound calls.

Features

• IVR
• Routing
• Reporting
• Recording and Monitoring 

Pricing Plan

Here is the Ooma Pricing information. Furthermore, you can contact the company for additional queries.

6- GoTo

GoTo is a cloud-based VoIP phone service that empowers business employees to make calls from anywhere with an internet connection. Even the basic plan offers local and toll-free number options. The higher-tier plans provide the flexibility of unlimited users and auto attendants on the same connection.

Setting up and managing your phone system has become simple with GoTo Connect’s user-friendly interface. The Dial Plan Editor allows users to easily map out call routes and schedules in a visual interface, streamlining the process for enhanced efficiency.

Features

• Recording and Monitoring
• Routing
• Reporting
• IVR

Pricing Plan

• Phone System: Contact Them
• Customer Engagement: Contact Them
• Complete CX: Contact Them

VoIP service providers are platforms that enable businesses to transmit and conduct calls online without joining a network. Mostly, these platforms are cloud based and deliver efficient services to individuals to have a connection without any network.

However, they are available in the market with different types of functions and features, such as Nextiva, 8×8, and RingCentral. The best would be the one that meets your business requirements and goals to help you achieve success.